BFBC2 Technical Support

[Subzero]

for anyone who reads these fourms. there has been alot of trouble with BC2 servers, like today people could not login to their EA account because EA master server went down due to overload, on top of this theres ongoing problems with PB aswell, all we can do is update PB manually and let the server admins sort out the rest, there will be no more servers put up until the problem with EA master
server is fixed

[Subzero]

Punkbuster Disconnection Issues

We are aware that some customers have been experiencing issues connecting to Bad Company 2 servers due to Punkbuster. We have manually updated all of the servers to the latest version of Punkbuster so you will need to update your game client version manually if you continue to experience issues.


As indicated at the bottom of the game in the news ticker, if you are experiencing PB issues you need to try the following:



# Uninstall the BETA of Bad Company 2 if you ever had this installed.

# Manually update Punkbuster. You can do this by visiting http://websec.evenbalance.com/downlo...oad.php?file=1 and downloading PBSetup from there.



Once PBSetup is installed press the Add Game button and select Bad Company 2 as a game. Then click browse and select the location your game is installed to. The location of your installation can vary depending upon whether you have the Steam version, store-bought version or the EA downloader version. For the store-bought version the game is likely installed in C:/Program Files. For steam it will be in C:/Program Files/Steam/steamapps/common/battlefield bad company 2/.



Set the location and press Add Game and you should now see the game listed within PBSetup along with versions of PB listed under the client version and server version columns.



Press the Check for Updates button and wait for it to finish and you should now be able to play.

[Subzero]

Thanks for clarifying that. Unfortunately all BC2 hosts worldwide are not allowed to set new servers up at the moment as Dice has not permitted this. You may read the official post on this here:

http://forums.electronicarts.co.uk/b...l-servers.html



In short, the master servers are currently too overloaded to handle any more servers so they have asked that all hosts stop setting up new orders

[Subzero]

I keep getting kicked off of servers and I see messages about INIT FAILURE or technical errors about pbcl.dll or pbag.dll, or messages about DISTRESS or Update timeout ... what is wrong?

These problems are almost always caused when your PunkBuster can't keep itself updated for some reason. Sometimes they are caused when the server you are trying to play on is running an old version of PunkBuster. If this problem happens only on one or a few PB Servers, then the cause is likely that those servers are outdated; in that case, you should avoid those servers. If this happens to you on every PB server you try to play on, then please click here for help on getting your PunkBuster updated.

[Hornet]

Thanks for the info Billy, nice :)

[Subzero]

We have received permission from Dice to disable Punkbuster on any ranked servers if it is causing issues. If you are experiencing the PB related kicks or connection issues when trying to connect to your server and would like PB turned off please let us know. In addition, if your server has already had PB turned off and ranking was turned off also we are now allowed to make your server ranked without Punkbuster enabled.

[28th|MB|]-[ats*]

Excellent Game support from DICE
Finley a game developer with respect for the PC games and overall games out there.

[Subzero]

An update for Bad Company 2 servers has been released and we have applied this overnight. The update is supposed to fix the PB INIT disconnection issues caused by Punkbuster and as such Punkbuster has been re-enabled on all servers. If you experience any PB related issues please let us know. As far as we know there are still many other issues relating to server crashes, client crashes and server browser issues to name a few which Dice are aware of and are in the process of fixing.

For those waiting for new servers to be setup, there is unfortunately still a hold on this put in place by Dice to prevent overloading the master servers. Dice expects the master server problem to be fixed by the end of the week and any outstanding requests for new servers will be carried out as soon as we get the go-ahead

[Houli]

Thanks for the update Billy

[Subzero]

We have been asked if we will prepend all of our server names with “AU” by some members of the Bad Company 2 community. We this this is a fantastic idea given it is extremely hard to find Aussie servers and so we have gone ahead and done this. Some of the other providers will be doing the same so it should make it a lot easier to find servers in game by searching for AU under the filters.



To apply the AU tag simply restart your server when you are ready and it will be added automatically.

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To apply the AU tag simply restart your server when you are ready and it will be added automatically.